eDDA set up in app

1.How can an eDDA instruction be set up?

1.1. Login to POEMS App

1.2. In the main page, select "Business".

edda in poems

1.3. Choose “eDDA Page” in the index page.

edda in poems

1.4.Under the tab named "Apply Service", select “Add New”

edda add en

1.5. Fill in the form, and read and agree with terms and conditions. Please note that the information needs to be the same as registered with your bank account.

edda application in app

edda application submit in app

1.6. After confirming details input are correct, please enter PHK KEY.

phk key

1.7. Press "OK" to submit an eDDA request. This may take around 1 minute, please DO NOT close or refresh the tab.

1.8. A new record will be shown in the table under the tab "Apply Service". Please pay attention to the "Status":

active

Active The eDDA has been set up successfully, you may now start making a deposit through eDDA to your Phillip account.
Pending The instruction will be effective shortly(Subject to the processing time of designated bank). Please wait patiently.
Reject The eDDA cannot be set up, please try it again or contact Customer Service Department at 2277 6555 for more information.
Cancel The eDDA has been cancelled.

 

2.How to make a deposit through eDDA?

2.1. Please make sure the payment bank you wish to debit from, has a green "Active" status under "Apply Service" dashboard. If not, please see the above manual for setting up an eDDA.

edda active en

2.2. To make a deposit, under tab “Deposit Money”, press "Add New".

eddi deposit add new

2.3. Fill in the form.

deposit instruction en

eddi fill in submit en

2.4. After confirming details input are correct, please enter PHK KEY.

phk key input en

2.5. Press "OK" to submit a request for depositing money. This may take around 1 minute, please DO NOT close or refresh the tab.

2.6. In the dashboard, a new record will be shown in the table. More information can be seen by pressing the arrow.

status

You may click “Refresh” to update the status of your eDDA. Below is a list of possible status:

Active The amount has been deposit to Phillip successfully, you may now start trading with the new money (The amount will reflect in HK Stock > Teletext > Position > Fund Trf).
Pending The deposit is on its way, please wait patiently.
Reject The deposit cannot be transferred to Phillip, please try it again or contact Customer Service Department at 2277 6555 for more information.
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